The Company
Our client is a GTA based retail company with a global footprint, growing steadily with approximately 120 locations and an ecommerce business.
Position Mandate
In this newly created position, the President will provide oversight and direction to ensure operationalizing of the company’s strategic vision, partnering with the CEO, Executive Team and the Board to create strategy, with overall accountability for the company’s financial performance.
The initial focus of the new President will be to drive growth through imaginative and assertive marketing innovation, eCommerce and information management strategies and execution.
Location
This is an in-office position located at the company’s head office, west GTA
Position Contributions and Impact
- Lead the operationalizing of the company’s strategy to achieve relative to key performance metrics
- Drive the company’s growth by ensuring strategic and operational alignment. Ensure that the company is structured to compete effectively within evolving competitive dynamics, constant improvement, and innovation, while strategy is pragmatic, fresh and current.
- Direct and lead the company’s performance within the context of its’ ‘Profitable Partnership’ philosophy
- Assess, review, and improve digital strategy, adding new technologies, sophistication and enhanced measurement and control. Drive the eCommerce model to ensure relevancy and that the digital strategy overall is designed to enhance performance.
- Ensure corporate decisions continually support Unit Level economics that drive the success of company, drive store sales at reasonable gross margins to make them profitable and to grow their profits.
- Live and act the customer service-oriented culture of the company
- Foster positive relationships with stores. Deliver useful training, support, oversight, preferred provider programs and services.
- Relentlessly manage the Brand including through stewardship of the Brand Fund. Seek to drive brand awareness, customer growth and store sales.
- Champion the development and retention of an engaged, performance-oriented workforce, where projects are completed, plans are implemented, and results are achieved.
The Candidate Profile
As a balanced leader, you bring business, financial and commercial acumen to lead effective decision-making. You engage, motivate and manage valued partners and staff to achieve goals operating with a philosophy of ‘Profitable Partnerships’.
You are focused, intentional and ambitious, with the confidence and humility to effect change and drive results. A customer-centric approach grounds your relationships and interactions with franchisees where the goal is to drive sales and assist in maximizing profitability.
Experience
- Strength in strategic marketing, including depth in digital marketing, customer journey, user experience to maximize effectiveness of the business model.
- Direct experience in an ecommerce business model, with ability to shape direction and enhance effectiveness, applying an understanding of the supplier/vendor, customer/franchisee eco-system is an asset.
- Experience improving and enhancing supplier relationships, third-party partnerships, product/service development, and project management.
- P/L experience for a stand-alone company or business unit.
- Managed a team with multiple direct reports.
- International experience is valuable.
Knowledge and Skills
- Ability to lead people and change with confidence and trust.
- Presentation and communication skills.
- Ability to constantly utilize emotional intelligence.
- Significant knowledge, skill and innovation in digital and traditional marketing, eCommerce and Information Technology.
- Understanding of multi-unit dispersed operations is an asset.
- Ability to travel, including internationally, approximately 25% of the time.
Cultural Add
- Pragmatic, grounded leader
- Customer centric
- Focused on building value